Flowers have long been a symbol of love, appreciation, and celebration. Whether it’s a birthday, anniversary, or just a thoughtful gesture, sending flowers never goes out of style. Among the many online florists, 1-800-Flowers stands out as a major player. With a vast selection of floral arrangements, plants, gourmet gifts, and same-day delivery options, it caters to various gifting needs. This review covers everything about the brand, including its product selection, pricing, delivery services, and customer experience.
A Brief Background on 1-800-Flowers
Founded in 1976, 1-800-Flowers began as a small floral shop and later expanded into a major online retailer. The company was one of the first to leverage technology for flower delivery, offering customers a convenient way to send floral gifts nationwide. Over the years, it has grown into a massive gifting brand that now includes chocolates, gourmet baskets, personalized gifts, and even wine.
Product Selection and Variety
1-800-Flowers is more than just a flower delivery service. It provides a wide range of products, making it a one-stop shop for different occasions.
Floral Arrangements
The brand offers a broad selection of fresh flowers, including roses, lilies, tulips, and mixed bouquets. Customers can choose from simple single-stem arrangements to elaborate floral designs for weddings, sympathy gestures, or corporate events. Seasonal offerings and themed collections make it easy to find the perfect bouquet.
Plants and Greenery
For those who prefer long-lasting gifts, there’s an impressive selection of plants. Orchids, succulents, bonsai trees, and flowering plants like azaleas and hydrangeas are available. These options make great housewarming gifts or office decor.
Gourmet Gift Baskets
Beyond flowers, 1-800-Flowers offers an extensive range of gourmet treats. This includes fruit baskets, chocolates, popcorn tins, and even cheese and wine pairings. Brands like Harry & David and Cheryl’s Cookies are also featured, adding premium-quality gift options.
Personalized Gifts
Customers can personalize their gifts with custom keepsakes, including engraved jewelry, monogrammed mugs, and photo frames. These thoughtful touches elevate the gifting experience.
Ordering Process and Website Usability
The 1-800-Flowers website is designed for easy navigation. Categories are clearly labeled, and filters allow customers to search by occasion, flower type, or price range.
Simple Checkout Process
The platform offers a streamlined checkout. Customers can input recipient details, choose delivery dates, and add personalized messages. Multiple payment options, including PayPal, Apple Pay, and major credit cards, ensure flexibility.
Subscription Services
For frequent flower senders, the brand provides a subscription service called Passport Membership. Members get free shipping and discounts on all orders for a yearly fee. This is a great option for those who send gifts regularly.
Delivery Options and Reliability
One of the biggest advantages of 1-800-Flowers is its extensive delivery network.
Same-Day and Next-Day Delivery
The brand partners with local florists across the country to offer same-day delivery on many floral arrangements. Customers placing orders by a certain cutoff time can have their flowers delivered within hours.
Shipping for Non-Floral Gifts
For gourmet baskets and personalized gifts, standard and expedited shipping options are available. Most items arrive within a few days, though perishable gifts like chocolates and fruit are shipped with special care to maintain freshness.
International Delivery
1-800-Flowers delivers to multiple international locations, including Canada, the UK, and parts of Europe and Asia. However, delivery timelines vary based on location.
Pricing and Discounts
Prices at 1-800-Flowers vary widely. Small bouquets start around $30–$40, while premium arrangements can exceed $100. Gift baskets and gourmet items fall in a similar price range.
Coupons and Promo Codes
Shoppers can save money by using promo codes and seasonal discounts. Signing up for emails or joining Passport Membership often unlocks exclusive offers. Websites dedicated to online coupons frequently list current 1-800-Flowers promo codes for extra savings.
Customer Experience and Support
Customer service is a crucial factor in online gifting. 1-800-Flowers offers multiple ways to reach support, including live chat, phone, and email.
Order Accuracy and Quality
While many customers are satisfied with their orders, some have reported mixed experiences. Floral quality depends on the local florist fulfilling the order, which means results may vary. Delays, substitutions, and occasional wilted flowers have been noted in reviews. However, the company typically resolves issues through refunds or replacements.
Refunds and Satisfaction Guarantee
The brand offers a 100% Smile Guarantee, promising to make things right if a customer is dissatisfied. If a bouquet arrives damaged or different from what was ordered, the company provides a replacement or refund.
Product Reviews
The Pink Soap Flower Box by 1-800-Flowers offers a unique, decorative gift featuring delicately crafted soap flowers that double as a fragrant display. This eye-catching arrangement can be enjoyed long after traditional flowers have wilted, making it a thoughtful and practical choice for any occasion.
Pros: Beautiful, long-lasting alternative to fresh flowers.
Cons: Not suitable for those looking for real floral scents.
These Conversation Heart Dipped OREO® Cookies provide a playful twist on a classic treat. Each OREO is covered in rich chocolate and topped with a festive conversation heart candy, making them a fun and delicious Valentine’s gift.
Pros: Tasty, nostalgic treat with festive Valentine’s decoration.
Cons: Limited shelf life for best flavor and texture.
The Decadent Happy Valentine’s Day Truffle Cake Pops are a delightful indulgence. Made from rich cake and coated in decadent chocolate, each pop is beautifully decorated and perfect for sharing or gifting. Their convenient size makes them a fun, bite-sized treat.
Pros: Deliciously rich cake in a convenient, giftable format.
Cons: Limited portion size may not satisfy larger appetites.
The Flower in Bloom Gourmet Fruit & Nuts gift set offers a delightful combination of premium dried fruits and roasted nuts arranged in a floral-inspired pattern. Perfect for sharing or gifting, this elegant presentation combines healthy snacks with an attractive display.
Pros: High-quality, healthful snack with a visually appealing presentation.
Cons: May not appeal to those seeking more indulgent treats.
The Bundle of Love Rose Plant is a living gift that brings vibrant beauty to any space. Perfect for gardeners or flower enthusiasts, this lush rose plant arrives in a charming decorative pot and offers the joy of watching it bloom over time.
Pros: A living gift that continues to grow and bloom.
Cons: Requires proper care and maintenance to thrive.
The Birthday Wishes Flower Cake® Vibrant is a cheerful arrangement of colorful flowers artfully shaped to resemble a festive birthday cake. This creative and charming display is a unique alternative to traditional gifts, making any birthday celebration brighter and more memorable.
Pros: Unique, visually stunning alternative to traditional gifts.
Cons: Shorter lifespan compared to standard cut flower arrangements.
Pros and Cons
Pros
1-800-Flowers is not just a flower delivery service—it’s a full-fledged gifting platform. It offers fresh floral arrangements, lush plants, gourmet baskets, personalized gifts, and even wine. This makes it a versatile choice for different occasions, from birthdays and anniversaries to sympathy and corporate gifting.
One of the biggest advantages of 1-800-Flowers is its same-day delivery option. By partnering with local florists across the U.S., the company ensures that fresh flowers reach recipients quickly. As long as an order is placed before the daily cutoff time, delivery can happen within hours.
The website is designed for convenience and simplicity. Clear categories, filters, and search tools allow customers to browse effortlessly. The checkout process is smooth, with multiple payment options like credit cards, PayPal, and Apple Pay. Additionally, personalized messages can be added with just a few clicks.
For those who send gifts regularly, the Celebrations Passport Membership provides free shipping and discounts on all orders for an annual fee. This can lead to significant savings over time, especially for those who purchase flowers multiple times a year.
1-800-Flowers ships to several international destinations, including Canada, the U.K., and parts of Europe and Asia. Thi makes it convenient for customers looking to send gifts to friends or family overseas without dealing with separate international florists.
Cons
Since 1-800-Flowers works with third-party florists, flower quality and arrangement presentation can vary. While some customers receive beautiful, fresh bouquets, others report wilted flowers or substitutions that don’t match the original order. This inconsistency depends on the florist fulfilling the order in a specific area.
Although the brand advertises same-day and next-day delivery, there are occasional delays, especially during peak seasons like Valentine’s Day, Mother’s Day, and Christmas. Last-minute orders may not always arrive on time due to high demand and limited florist availability.
While 1-800-Flowers offers affordable options, larger bouquets and premium collections tend to be on the pricier side. Some high-end arrangements exceed $100, which might be costly compared to buying directly from a local florist.
The company offers a 100% Smile Guarantee, meaning they will replace or refund unsatisfactory orders. However, some customers have reported difficulties in getting refunds, often requiring multiple calls or emails to customer service. In some cases, the resolution process may take longer than expected.
Final Thoughts
Despite a few downsides, 1-800-Flowers remains a reliable option for gifting flowers and more. While occasional quality and delivery issues arise, the wide selection, same-day delivery, and user-friendly shopping experience make it a popular choice. For those who send flowers often, the subscription service provides added value. However, those looking for consistently high-quality arrangements may want to double-check customer reviews for their specific location before placing an order.